Terms and Conditions

Introduction

These Terms and Conditions govern your use of Dr. Harry Clinic’s services and website. By booking an appointment, receiving treatment, or using our website, you agree to be bound by these terms. Please read them carefully before proceeding with any services.

Dr. Harry Clinic is committed to providing the highest standards of aesthetic medicine whilst ensuring that all patients understand their rights, responsibilities, and the terms under which services are provided.

Definitions

Key Terms

•“Clinic” refers to Dr. Harry Clinic and its facilities

•“Practitioner” refers to Dr. Harry James and authorised clinical staff

•“Patient” or “Client” refers to individuals receiving services

•“Services” refers to all treatments, consultations, and related services

•“Website” refers to www.drharryclinic.co.uk and associated digital platforms

Medical Services

Professional Standards

Dr. Harry Clinic operates under the highest professional standards, including:

•Registration with appropriate medical authorities

•Compliance with professional guidelines and regulations

•Maintenance of professional indemnity insurance

•Adherence to clinical governance requirements

•Commitment to continuing professional development

Scope of Services

Our services include:

•Aesthetic medicine consultations and treatments

•Non-surgical cosmetic procedures

•Medical aesthetic treatments

•Skin health and rejuvenation services

•Professional training and education programmes

Treatment Limitations

Please note that:

•All treatments are subject to medical assessment and suitability

•Some conditions may require referral to other specialists

•Treatment outcomes cannot be guaranteed

•Individual results may vary

•Some treatments may not be suitable for all patients

Consultation and Treatment Process

Initial Consultation

All new patients must undergo a comprehensive consultation including:

•Medical history assessment

•Treatment goal discussion

•Risk and benefit evaluation

•Treatment plan development

•Informed consent process

Informed Consent

Before any treatment, patients must:

•Understand the proposed treatment and alternatives

•Be aware of potential risks and complications

•Have realistic expectations about outcomes

•Provide written consent for treatment

•Have the opportunity to ask questions

Medical Assessment

All treatments are subject to medical assessment, and we reserve the right to:

•Decline treatment if medically inappropriate

•Require additional medical information

•Postpone treatment for safety reasons

•Refer to other medical professionals when necessary

Booking and Appointments

Appointment Scheduling

Appointments can be made:

•Online through our booking system

•By telephone during clinic hours

•By email with confirmation required

•In person at the clinic

Appointment Confirmation

All appointments require confirmation including:

•Patient contact details

•Treatment type and duration

•Special requirements or considerations

•Payment arrangements

Cancellation Policy

Appointment cancellations must be made:

•At least 48 hours before scheduled appointment

•By telephone, email, or online system

•With understanding that late cancellations may incur charges

•With rebooking subject to availability

No-Show Policy

Failure to attend appointments without notice may result in:

•Charges equivalent to consultation fees

•Requirement for advance payment for future appointments

•Restriction of booking privileges

•Administrative fees for rescheduling

Payment Terms

Payment Methods

We accept payment by:

•Credit and debit cards

•Bank transfers

•Cash payments (subject to limits)

•Payment plans (where available)

Payment Timing

Payment is required:

•At the time of consultation for consultation fees

•Before treatment for procedure fees

•According to agreed payment plans

•Within specified terms for invoiced amounts

Pricing and Fees

All prices:

•Are subject to change without notice

•Include VAT where applicable

•May vary based on individual treatment requirements

•Are confirmed at the time of booking

Refund Policy

Refunds may be available:

•For cancelled treatments with appropriate notice

•In exceptional circumstances at clinic discretion

•Subject to administrative fees where applicable

•Not available for completed treatments unless exceptional circumstances apply

Treatment Outcomes and Expectations

Realistic Expectations

Patients should understand that:

•Individual results vary significantly

•Multiple treatments may be required

•Outcomes cannot be guaranteed

•Some treatments have temporary effects

•Maintenance treatments may be necessary

Treatment Results

Treatment outcomes depend on:

•Individual patient factors

•Adherence to aftercare instructions

•Lifestyle and health factors

•Realistic treatment goals

•Professional assessment and technique

Complications and Risks

All medical treatments carry risks including:

•Temporary side effects and reactions

•Rare but serious complications

•Unsatisfactory aesthetic outcomes

•Need for additional treatments

•Potential for adverse reactions

Aftercare and Follow-Up

Post-Treatment Care

Patients are responsible for:

•Following all aftercare instructions

•Attending scheduled follow-up appointments

•Reporting any concerns promptly

•Avoiding contraindicated activities

•Maintaining realistic expectations during healing

Follow-Up Appointments

Follow-up care includes:

•Assessment of treatment outcomes

•Management of any complications

•Additional treatments if required

•Long-term care planning

•Patient satisfaction evaluation

Emergency Contact

For urgent post-treatment concerns:

•Contact information will be provided after treatment

•Emergency protocols are in place

•Out-of-hours support is available for serious concerns

•Clear guidelines for when to seek immediate medical attention

Confidentiality and Privacy

Patient Confidentiality

We maintain strict confidentiality including:

•Secure storage of medical records

•Limited access to patient information

•Compliance with data protection regulations

•Professional confidentiality standards

•Discrete clinic environment

Photography and Documentation

Clinical photography may be used for:

•Medical record keeping

•Treatment planning and assessment

•Educational purposes (with specific consent)

•Marketing materials (with explicit consent)

•Professional development and training

Liability and Insurance

Professional Indemnity

Dr. Harry Clinic maintains:

•Comprehensive professional indemnity insurance

•Public liability coverage

•Product liability insurance

•Compliance with regulatory requirements

•Regular review and updates of coverage

Limitation of Liability

Our liability is limited to:

•Direct costs of treatment provided

•Reasonable corrective measures

•Exclusion of consequential damages

•Compliance with legal limitations

•Professional standards and guidelines

Intellectual Property

Website Content

All website content is protected by:

•Copyright and intellectual property laws

•Trademark protections

•Restrictions on unauthorised use

•Professional content standards

•Regular updates and maintenance

Treatment Protocols

Our treatment protocols and methods are:

•Proprietary to Dr. Harry Clinic

•Protected by professional standards

•Subject to confidentiality requirements

•Continuously developed and refined

•Based on evidence and experience

Dispute Resolution

Complaint Procedure

Patient complaints should be:

•Raised directly with the clinic initially

•Documented in writing when possible

•Addressed through our formal complaints procedure

•Escalated to regulatory bodies if necessary

•Resolved through professional mediation when appropriate

Regulatory Oversight

Dr. Harry Clinic is subject to:

•Professional regulatory authority oversight

•Industry standards and guidelines

•Regular inspections and assessments

•Continuing professional development requirements

•Ethical and professional conduct standards

Governing Law

These terms are governed by:

•English law and jurisdiction

•Professional medical regulations

•Consumer protection legislation

•Data protection requirements

•Industry-specific guidelines

Changes to Terms

Term Updates

These terms may be updated to:

•Reflect changes in services or procedures

•Comply with new legal requirements

•Improve clarity and understanding

•Address new technologies or treatments

•Maintain current professional standards

Notification of Changes

Significant changes will be communicated through:

•Website updates and notifications

•Email communications to registered patients

•Clinic notices and announcements

•Direct communication for material changes

Contact Information

For questions about these Terms and Conditions:

Dr. Harry Clinic

info@drharryclinic.co.uk